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:: FAQ's

Return Policy

Can I return items?

Our return policy is simple:  if you are unhappy with any product purchased from www.marieskitchenutensils.com, you may return most new, unopened products for a full refund within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions.

For information on returns visit returns.

To return an item visit this page.

 

Shipping

For shipping rates and policies visit here.

How Much Does It Cost?

Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. It's really not that complicated. To estimate shipping costs, place an item in your cart and then click the Proceed to checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change.

If you want to know how the specific shipping cost was determined, please visit the links in our Shipping Rates and Times section.  You'll find rate charts and more information about how shipping costs for specific items are calculated.  Your order may also qualify for free shipping!

How Do We Ship?

We provide a wide selection of delivery options that let you choose how quickly you want to receive your order and how or if you want to pay shipping. General delivery information for Standard, Two-Day, and One-Day shipping can be found in our Shipping Rates and Times section referenced above. Visit the pages below for more information about other available shipping options:

    

When Do We Ship?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form and, you'll see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account. These pages explain more about when your items will leave our warehouses and how soon they'll get to you:

Where's Your Stuff?

After you've placed your order, you can check on the shipping status in Your Account. Please refer to the pages below for more information: